On a different tack I find that some Companies are hiding behind this crisis to give poor customer service. It's an easy excuse to use. My three year lease is up on my car and I should have a number of financial options. I've been phoning, emailing and asking questions on their website for six weeks. Finally after a very threatening email from me and four days before the end of the agreement I get a reply. It didn't answer one specific question and said - sorry, you had to apply for the extension to finance three weeks ago! I'd been requesting details of that for six weeks!
As far as I understand car sales are down so they should be less busy than usual. Showrooms are definitely shut so that's another busy daily communication they haven't got. When it started they said they were still operating but some staff were working from home. (More like skiving at home!). They never once answered the "vulnerable" hot line or any of the options and the line just went dead after ringing a few times. It was only a phone and online service before anyway.
I'm afraid the Corona virus has become a convenient excuse for some.
Originally Posted by: fairweather