I manage a customer service team (phone and email activity), so feel the need to respond.
You'd be surprised just how tough things are at the moment.
If our place is anything to go by, you'll find that most customer service staff are on furlough, and there will only be a quarter, or even a fifth of the workforce in, actively working from home.
We sell training (which is obviously not happening at the moment), but we are still having enquiries coming in fairly steadily, so things are definitely slower than usual in terms of response times.
Car leasing is always a pain in the arse though, I share your pain.
Originally Posted by: Joe Bloggs